Frequently Asked Questions
Order & Retunrs
How do I place an Order?
We make it very easy to place your orders:
* Through our website – just add the items you are interested in purchasing to your shopping cart and proceed to checkout to submit your order.
* By emailing us at @ info: supporrt.palletliquidation@gmail.com
Send us the items you are interested in ordering, your contact and shipping information and one of our sales representatives will contact you with your total and payment options.
* By phone; feel free to call us at and we will be more than happy to take your order.
* In person by visiting our Phoenix, NC location.
* By using the Live Chat option on our website during business hours.
Do I need an account to place an order?
No, you do not need an account to place an order with Kole Importz. You can make purchases as a guest, without creating an account. However, creating an account offers several benefits, including:
Faster Checkout:
Save your shipping and billing information for quicker future purchases.
Order Tracking:
Easily track your orders and view your order history.
Exclusive Offers:
Receive special promotions and early access to sales.
Personalized Experience:
Get product recommendations and updates based on your preferences.
If you prefer to check out as a guest, you're welcome to do so, but creating an account enhances your shopping experience with us!
SHIPPING
What Shipping Methods Are Available?
At Kole Importz, we offer a variety of shipping methods to accommodate your needs:
Standard Ground Shipping
Estimated delivery time: 3-5 business days
Ideal for domestic orders within the United States
Cost-effective option for most purchases
Expedited Shipping
Estimated delivery time: 1-2 business days
For faster delivery when you need your order quickly
International Shipping
Available to select countries
Delivery time may vary depending on the destination and customs processes
Note: International orders may be subject to additional duties, taxes, and fees imposed by your country
After placing your order, you will receive tracking information to monitor your shipment. If you have any questions or need assistance with your delivery, our customer service team is available to help.
Do You Ship Internationally?
Yes we do! A good amount of our customers are from other countries. We are able to ship via USPS.com, UPS.com or via a freight forwarder. Please refer to our shipping page for more information.
Can I get a shipping quote before placing an order?
You are able to obtain a shipping quote for a lot of our items by just adding them to your shopping cart. Prior to checking out you are able to calculate shipping.
Certain items are harder to quote due to their size and weight. For these particular items you can use the Quote button located on the product page and one of our sales representatives will call or email you back a shipping and product quote.
You may also call or email us to obtain shipping quotes.
PAYMENT
What Payment Methods Are Accepted?
We try to make paying for your order as easy as possible. We allow the following methods of payments for your orders:
* Credit Card Payments (With an additional 3% processing fee) ONLY FOR US ORDERS.
* Crypto currencies.
* Zelle
* CashApp
* VennMo
* ApplePay
* PayPal (With an additional 3.5% processing fee).
* Bank Deposits.
Credit card payments are limited to $500 and will require additional paperwork to process. We may require you to fill out a credit card authorization form, along with submitting a photocopy of a government issued identification card and a copy of the credit card being used. If you are uncomfortable submitting these documents you are more than welcome to pay with any other of the payment methods mentioned above.
Important: We can only ship items to the verified PayPal shipping address for security reasons.
Is Buying On-Line Safe?
Yes, buying online at Kole Importz is safe. We prioritize your privacy and the security of your personal and financial information. To ensure a secure shopping experience, we implement the following measures:
Secure Payment Processing:
We use industry-standard encryption (SSL) to protect your payment details during transactions. Your credit card information is never stored on our servers and is securely processed through trusted third-party payment providers.
Data Privacy:
We follow strict privacy policies to ensure that your personal information is only used for order processing and customer service. We do not sell or share your information with third parties.
Fraud Protection:
Our team monitors for suspicious activity to help prevent fraudulent transactions. If anything unusual is detected, we may reach out to confirm details for your protection.
Trustworthy Platform:
Kole Importz is committed to maintaining a safe and reliable online shopping environment. We have a proven track record of customer satisfaction and secure shopping.
For added peace of mind, we recommend keeping your own device secure and only sharing payment information on trusted websites like ours.
If you have further concerns or questions about online safety, feel free to contact our customer service team for assistance.
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